Refund Policy

We are committed to providing users with the best product experience and services. Before purchasing, please make sure you understand the products and services you need. After the purchase is completed, our customer service will ship or send the redemption code to your email address, and you are responsible for using it. The successful delivery of the product or service means the purchase is complete. If you are not satisfied with the use of the product, you can get a full refund under the conditions acceptable to us.

Return Eligibility

Since our website operates on the basis of redemption codes, if the redemption code is not used within 14 days, you can apply for a refund without any conditions. If there are technical problems or errors, exceptions may apply and should be reported immediately.

Return Process

To initiate a return, please contact our customer service team through the help center of our website or by email. Provide your order number, product details and reason for return. Log in to "My Account", go to "Order History", click "Order Information", and select the "Return" button. After submitting your request, our customer service will contact you through the email linked to your account to discuss your issue.

Reasonable Reasons for Refund

The following reasons will be considered for refunds:

1. Cancellation before shipment.

2. Failure to deliver within the stipulated time after purchase.

3. Duplicate payment due to payment platform issues.

4. Errors in product or account during delivery.

Refund Procedure

For unshipped orders, we will process refunds as follows:

If you paid with Visa/Mastercard/American Express credit card, the refund will be refunded to your original payment card.

If you used PayPal, the refund will usually be refunded to your original card, or in some cases to your PayPal balance.

For other payment methods, please contact our 24/7 online customer service for assistance.

Note: Refunds to Visa cards may take up to 30 days to appear on your bill.

For shipped orders with quality issues, returns are eligible for refunds. If you have any questions, please contact our 24/7 online customer service.

Refund Assistance

1. Can I cancel my order?

Yes, you can cancel your order if your situation meets any of the full refund conditions.

2. How long does it take to cancel?

We will process the refund within 5-7 business days, but the actual refund time depends on your payment method. Due to holidays, the processing time may be longer, but it will not exceed 30 days. If you have not received the refund within 30 days of approval, please contact us to check the status.

3. Why haven't I received the refund yet?

If you still haven't received the refund after approval, it may be because:

1. Holiday delays: Due to holidays and bank processes, refunds may take up to 30 days.

2. Payment request issues: Your payment institution may withhold funds until the request is confirmed. Please contact your bank or payment provider for details.

If you encounter any problems during the shopping process, please feel free to contact us. Bagameil is committed to providing you with quality service.